Cognigy — Cognigy GmbH, Düsseldorf (DE)
Your submission does not appear in the directory straight away. We look at the evidence and, if it holds, write a new assessment with a date and a record of the change. That separation is precisely what makes the entry worth something to your customers. It costs you nothing.
| Criterion | In the directory |
|---|---|
| Data processing agreement | ja — DPA über Trust Center |
| Place of processing | EU-Cloud + On-Premise-Option; DE-Firma (Düsseldorf) … th Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. Your data may be transferred to the USA. 15.3 The legal basis for our use of Facebook Pixels and the processing of your personal … (Quelle: https://www.cognigy.com/privacy-policy, abgerufen 2026-08-02 · maschinell gefunden, Regelwerk 3.0, Regel „Anhaltspunkt: Verarbeitung im Drittland“) |
| Training on customer data | Die Zusage betrifft den Modellanbieter, nicht Cognigy selbst. Zur Verarbeitung über Azure OpenAI hält die Datenschutzerklärung fest: „Note that your personal data will not be used to train the foundation models or to improve any other Microsoft products.“ Ob Cognigy Eingaben für eigene Zwecke auswertet, steht dort nicht. (Quelle: https://www.cognigy.com/privacy-policy, abgerufen 02.08.2026 · Archivstand von Hand gelesen) |
| Certifications | ISO 27001 + 27701 + 42001, SOC 2 Typ II, TISAX, BSI C5 (lt. Trust Center — Nachweise verlinken) |
| Subprocessors | über Trust Center |
Would you like to maintain the entry and be heard before changes? A correction with evidence does not require that — it is covered by the vendor programme.
The interface is available in English. Directory entries, the AI register we produce, the quarterly record and the contract annexes remain in German — they are the authoritative documents.
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